Where can I find my reward?

GAM3S.GG offers different types of rewards depending on the quest, event, or campaign.

If you have won a reward, first make sure the quest or event shows that the reward was successfully earned. You can usually verify this in the quest details or in your profile activity.

Rewards appear in different locations based on their type. See the sections below to find your reward.

Codes

Only access-code rewards contain a redeemable code in your profile inventory. Awards do not contain a code. If your Mystery Box prize says “Delivered by our support team”, the award in your inventory is proof of your win; it does not contain the prize code. Select Contact support on that prize to arrange delivery in the GAMES.GG site chat.

For access-code rewards, open your inventory and click on the item to view the code details.

NFTs

NFT rewards are delivered to your wallet.

Check the following locations:

• Your G3 wallet

• Your main wallet linked to your profile

• The wallet widget at the top of the platform

NFT delivery may take some time depending on the network.

Whitelist spots

If you won a whitelist spot, your wallet address is sent directly to the project.

The project will add your wallet to their whitelist contract. These rewards do not appear in your inventory.

Steam rewards

Steam rewards configured as access-code rewards contain their redeemable code in your profile inventory. A Steam game prize represented by an award does not contain a code. For a Mystery Box prize marked “Delivered by our support team”, select Contact support on the prize instead.

For access-code rewards, open your inventory and click on the item to view the code details

PlayStation rewards

For a PlayStation Mystery Box prize marked “Delivered by our support team”, select Contact support on the prize in your inventory to open the GAMES.GG site chat with its Drop ID. For other PlayStation Network rewards that are not visible, please open a support ticket in the GAM3S.GG Discord.

Prizes delivered by our support team are handled through site chat; the Discord guidance here applies to other PlayStation reward issues.

If you still cannot find your reward

If you have checked all locations and your reward is still not visible:

• Confirm the quest shows the reward as completed

• Refresh the platform and check again

• Allow some time for delivery if the reward is on-chain

For a Mystery Box prize marked “Delivered by our support team”, continue in the site chat opened by Contact support and include the complete Drop ID (for example, loot-drop:12345). For other reward issues, if the issue continues, contact support through Discord and include the quest name and reward type.